#1 "Escape Room" In The United States According To TripAdvisor's National Rankings SEE THEIR TOP 10 LIST
GROUPS OF 12+ BOOK NOW(407) 501-7222

FREQUENTLY ASKED QUESTIONS

Most people have a few questions before their first escape room experience. Below, we’ve listed a few that we encounter most often.
Please don’t hesitate to contact us with questions, concerns or just to chat about which escape room you should try next.

Will I be playing with other participants?

Unless you book the entire room, you may be paired with other players.

How do I book multiple participants at the same time?

Simply select the number of players you will be bringing in the drop down menu at the top of the booking page.

Am I really going to be “locked” in a room?

Yes and no. You will be in a room with a locked door, but every door is equipped with an exit button. Should you feel the need to leave the room, you are welcome to do so at any time.

How early should I arrive for my game?

Please arrive at least 15 minutes prior to your game start time. Games will begin exactly at their start times and being late might cause you to have less than sixty minutes to play.

How much do your games cost?

Games are $31.99 per person plus tax; except our premium game Mission: Mars, which is $37.99 per person plus tax.

If you are paying with an international card, please call (407) 501-7222.

How do I pay?

All games are paid online at the time of booking.

Do you offer refunds?

All of our games are non-refundable. However, we can reschedule your game if you contact us at least 24 hours prior to your game start time.

Do you have parking?

Parking is available and free in the lot behind our building.

Is there an age limit?

We recommend our games for ages 12 and up. We do allow younger players, but some of the game content may be too difficult for them. Players that are 14 and under must be accompanied by a paying adult. Any participants under the age of 18 will need an adult to sign their waiver.

Can you accommodate large parties or corporate events?

Yes, we accommodate large parties and corporate groups frequently, and rooms can be reserved at OrlandoEscapeGame.com/booking. If you would like help booking your large group event or would like to rent out our facility at a premium, please email us at [email protected] to receive a custom quote.

How long is each game?

Each game is designed for one hour of intense fun! Plan to spend 15 minutes prior to each game preparing and briefing for your mission, and 15 minutes after each game to debrief and take photos.

Are your games wheelchair accessible?

Please give us a call at (407) 697-1672 and we will help you select the best game room for your team.

Can we bring food or drink into the games?

We ask that no food or drink is taken into the game rooms. Alcohol is strictly prohibited on our premises.

What is The Escape Game Orlando?

You’ve probably spent countless hours in front of a screen watching a hero save the world, solve a mystery, plan a prison break or repair a spaceship to return home. Now it’s your turn! The Escape Game offers an escape from ordinary life that allows you to live out the stories you love. Here’s how it works: You and your team are locked in a room and have one hour to complete a mission and escape. Escaping will require teamwork, quick thinking, determination and a sense of urgency! From the moment you step into your game, you’ll be totally immersed in our world.

For a more visual explanation, check out our experience video here.

WE’RE HERE TO HELP

Three ways to contact us

Call Us Call Us AVAILABLE 10AM - 10PM ET (407) 501-7222
Live Chat LIVE CHAT AVAILABLE 9AM - 5PM ET Mon - Fri
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